Return & Refund Policy

Janine Marie's Exotic Candles

Thank you for shopping with Janine Marie's Exotic Candles. Each candle is carefully handcrafted using a uniquely selected decorative vessel. Due to the one-of-a-kind nature of our products, please review our return policy before purchasing.

All Sales Are Final

We do not accept returns or exchanges for change of mind, fragrance preferences, or other personal preferences. Each candle is a unique, handcrafted creation.

Damaged or Incorrect Orders

We carefully package our candles to help protect them during shipping.

If your candle arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at janinemariesexoticcandles@gmail.com.

Please include:

• Your order number

• Photographs of the damaged or incorrect item

• Photographs of the shipping box and packaging

Please retain all original packaging until your claim has been reviewed.

We will review your claim and work toward an appropriate resolution, which may include a refund, replacement if available, or another remedy.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Customer Service

For questions regarding your order, please contact:

janinemariesexoticcandles@gmail.com

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.

Thank you for supporting Janine Marie's Exotic Candles, where every candle is a one-of-a-kind creation.